FAQs
Here are the answers to the most frequently asked questions we receive from our viewers.
Where can I watch the Hallmark Channel?
Please contact your local cable operator for more information.
Can I watch the Hallmark Channel on my computer?
Unfortunately we only have the rights to show movies on air.
I want to be an actor in one of Hallmark Channel’s films
We do not produce our own films at the Hallmark Channel so in this case, unfortunately we are unable to help.
I want to advertise on the Hallmark Channel
If you would like to advertise on Hallmark, please email info.asia@nbcuni.com
I would like to get a copy of a film you've shown on the Hallmark Channel
At the Hallmark Channel we do not provide copies of previously shown films. This is because we only hold the rights to broadcast the films and not distribute. If you would like to purchase a copy of the film please contact the distributor directly. This can easily be found by searching for the film by name in a search engine or using a movie database such as www.imdb.com
Can I download movies?
We are unable to offer this service. However, a number of the movies we air are available to purchase at DVD/Video retailers.
I would like to get in touch with my favourite actor
We do not have contact details for your favourite actor or director's fan club. If you would like to find out more, details can be found at www.imdb.com. Likewise, we are unable to pass on fan mail. If you would like to contact your favourite actors, you will need to contact their agent to find out the best way of doing so.
I have written a film which is perfect for the Hallmark Channel
Hallmark Channel only broadcast films, we do not produce them, you will need to contact the distributor's directly to submit any ideas or scripts.
I love the music from a certain film and would love to buy it
Unfortunately we are unable to help you find out more about the soundtrack of your favourite movie. However, if you log onto www.imdb.com you should be able to find the information you are looking for.
You have shown my favourite film and I would love to get some photos
We are unable to provide photos from the films. All photos supplied on the site are for viewing only and are unavailable for download. We would suggest that you contact the distributor for more details. Occasionally we will receive signed photographs and will give you the opportunity to win these via our competition section.
I've missed a film. I want to watch my favourite film again. When will this be on?
Missed your favourite film? We will try and give you the opportunity to see this again. Click on the search button and enter the films title. You will then be taken to the programme page which will give you the information you require. If there isn't any forthcoming schedule date, this may only mean we haven't scheduled it yet. Our schedules only run two months in advance so please keep checking the website for more details.
I am having problem with viewing the Hallmark Channel
If you are experiencing transmission problems, please contact your provider who will be able to fix the problem for you. If you are still having difficulties in contacting them, please email info.asia@nbcuni.com
I have a complaint about your films
If you have a complaint about any of our programming please email info.asia@nbcuni.com. We take all our viewers complaints very seriously and will endeavour to respond as soon as possible.
Why can I not find something on your website?
Programme information is missing from the website?
I cannot view the website properly
Why can't I download the schedule?
If you have any questions relating to the website, please email them to web@hallmarkchannel.tv
I’m lost and looking for Hallmark in another country. Where can I find the correct site?
If you live in the USA please go to: www.hallmarkchannel.com
If you live anywhere else in the world please go to: www.hallmarkchannel.tv